Privacy Policy

This Privacy Policy governs how we, “Giridhar Eye Institute” (“Company”, “we”, “us” or “our”) collect, use, share and process your information that you provide to us through your use of the Giridhar Eye Institute website in the course of providing services (“Services”) as defined in the Terms & Conditions.

Giridhar Eye Institute respects your privacy, and seeks to comply with applicable legal requirements in respect of data collection, processing and transfer. Please read this Privacy Policy carefully. By accessing or using this website, you agree to be bound by the terms described herein. If you do not agree to all of these terms, do not use this website.

Personal Information

Personal information is that information which can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjunction with other information.

“Sensitive Personal Data or Information” means personal information relating to passwords; financial information such as bank account, credit card, debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; and any detail relating to the above as provided to or received by us for processing or storage. Any information that is freely available in the public domain or furnished under the Right to Information Act, 2005, or any other law shall not qualify as Sensitive Personal Data or Information.

By proceeding to use our Services you represent that you voluntarily provide us with personal information including medical and financial information, and consent to its collection, use and disclosure under this Privacy Policy. You also represent that you are duly authorized by any third party (including a child or an employer) whose information you share with us.

Data We Collect

Like many websites, we use cookies — small data files stored on your web browser — to store your preferences and to support the functioning of the website. By visiting the website, you acknowledge and accept the placement of cookies on your web browser. We recommend that you clear the cookies stored on your browser from time to time.

When you use our Services, the information collected may include:

  • Contact information: name, address, contact details, email ID, phone number;
  • Demographic information: gender, age, date of birth, marital status, nationality;
  • Data regarding your usage of the Services, such as the history of appointments made by you;
  • Medical records and history which you voluntarily provide or which is generated through use of our Services;
  • Physical, physiological and mental health condition which you voluntarily provide or which is generated through use of our Services;
  • Any additional information you voluntarily choose to provide through any mode of communication or interaction.

How We Handle Your Data

We use your personal information for purposes that include:

  • Your registration for receiving our Services, identification, communication, notification and fulfilment of the Terms & Conditions;
  • Analysis, research and disclosure (where required) to affiliates, agents and government authorities;
  • Improvement of our products and Services;
  • Addressing your requests, queries and complaints, and other customer-care activities;
  • Investigating, enforcing and resolving disputes;
  • Contacting you with information on Services and offers, taking feedback, and assisting you with completion of transactions;
  • Technical administration and customization of the website, and other general administrative and business purposes.

For patients, this also includes the creation and maintenance of health records in electronic form, sharing with your chosen healthcare service providers within Giridhar Eye Institute, and processing any orders you place. For doctors, this includes verifying professional credentials, processing payments, and providing recommendations based on your expertise.

Who We Share Your Data With

We may disclose and in some cases transfer your personal information to entities as required to provide Services to you, to the extent permitted by applicable law. We require such entities to protect your information through equivalent security measures. These include service providers that provide services on our behalf — such as website hosting, data storage, software, email, payment processing and data analytics — who are obligated to protect your data.

We may also share information with employees, data processors, consultants and business partners on a need-to-know basis, all of whom are contractually obligated to maintain confidentiality. If you are a patient, your personal information will also be shared with your chosen healthcare service providers. We may disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights, enforce our terms, investigate fraud, or protect our operations or users.

How Long We Retain Your Data

We store your personal information in accordance with applicable laws, which means we keep your data for as long as necessary to provide you with our Services or as may be required under any law. We keep de-identified data for research and statistical purposes for a longer period. If you close your account, we may retain data where we believe it necessary to prevent fraud or future abuse, where required by law, or in anonymised form for analytical and research purposes.

Your Rights

You have the right to access your personal information and to inquire about its correction and deletion. If your information changes, you may correct or amend it by contacting us through our Contact page. We will make good-faith efforts to make requested changes as soon as reasonably possible.

You are free not to share any medical or other information that you consider confidential, and to withdraw consent for us to use data you have already provided. If you refuse to share information, or withdraw consent to process information we consider necessary, we reserve the right to restrict or deny the provision of our Services.

Third Party Websites and Services

Our website may contain links to third-party services. You may use such third-party websites, products and services at your own risk, and the Company will not be held liable for any outcome arising from your use of them. Please read the privacy policies of any third party before using their websites, products or services.

For any questions about this Privacy Policy, please contact us at info@giridhareye.org.